Napoleon Cast Iron Plancha

Full refund if returned within 30 days of purchase in original factory-sealed carton/box.

Open merchandise may be returned for full refund within 7 days of purchase in original carton/box complete with manual(s) and accessories.

• Restocking charges will apply on returns of "incomplete products".
• Additional charges will apply to returns of merchandise requiring second delivery and/or installation.
• Merchandise not readily serviceable will be replaced during its warranty period.

Exceptions

Several types of goods are exempt from being returned. Headphones can only be exchanged for the same product if defective and can not be returned for refund once original packaging is opened.

Additional non-returnable items:

• Gift cards 
• Downloadable software products 
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@advance.mb.ca.

Shipping

To return your product, you should mail your product to:
Advance Electronics
ATTN: RETURNS
1300 Portage Avenue
Winnipeg, Manitoba, R3G 0V1

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.